Privacy Policy
This policy describes how IRE Video handles account data, uploads, video processing, credits, and analytics.
Last updated: October 22, 2026
1. Information we collect
We may collect your account name, email, and password, messages you send us, videos you upload, transcripts and clips the editor creates, your credit balance, and technical data such as your IP address for security. The payment provider processes card details. IRE Video stores the credit balance, not the full card number.
2. Uploads and video processing
We use files you upload to transcribe, clip, caption, and export videos in your account. Processing exists to provide the editor. We do not publish your uploads.
3. Credits
IRE Video uses pay-as-you-go credits. Rendering a clip debits credits from your balance. We keep the credit charge and credit-refund history tied to your account.
4. How we use information
We use information to run your account, process videos, apply credits, answer the contact form, prevent abuse, and meet legal obligations. Legal bases (Article 6 GDPR): performing our contract with you, or steps you ask for before one (account, uploads, video processing, credits and contact enquiries); our legitimate interest in keeping the service secure and preventing abuse, and in answering other messages; compliance with legal obligations, such as tax and accounting records; and your consent, for analytics cookies.
Service providers process data on our behalf under data processing agreements: website hosting, a database hosted in the European Union (Ireland), cloud storage for your uploads and clips, a speech-to-text provider that creates transcripts from your uploads, cloud video rendering, a payment provider, email service providers, and Google Analytics (only with your consent). Some of these providers are based in the United States or may access data from there. Those transfers rely on the EU-U.S. Data Privacy Framework where the provider is certified, or on the EU Standard Contractual Clauses.
5. Cookies and analytics
Necessary cookies keep the site working and do not need your consent: site_locale remembers your language (1 year), session keeps you signed in (up to 30 days, only if you sign in), and ire_analytics_consent stores your cookie choice for 180 days. After that, we ask you again.
Analytics cookies are optional and are used only with your consent (Article 6(1)(a) GDPR and Article 22.2 of Spain's LSSI-CE). Nothing is loaded until you accept. If you accept, IRE Video loads Google Analytics 4 to measure visits and how the site is used, and Google sets the _ga and _ga_<ID> cookies, which last up to 2 years. If you reject, or have not chosen yet, Google Analytics 4 is not loaded. We do not use advertising cookies, and Google's advertising signals stay off.
Google processes this data on our behalf. Google Analytics data may be transferred to Google LLC in the United States, which is certified under the EU-U.S. Data Privacy Framework (European Commission adequacy decision of 10 July 2023). Google Analytics 4 keeps event-level data for 2 months, and user-level data for 14 months after your last visit.
You can withdraw or change your consent at any time, as easily as you gave it, with Cookie settings in the footer. Rejecting or withdrawing consent stops Google Analytics 4 from loading again. It also deletes the Google Analytics cookies from this site. Withdrawal does not affect processing done before it, and it does not delete data already sent to Google. To ask for that, write to communications@iredigitalmedia.com.
YouTube (Google) is embedded content that loads only when you play a video.
6. Retention and security
We keep account data while your account is open, and then only as long as needed to close it and resolve any open issues. We keep uploads, transcripts and clips only as long as needed to provide the editor in your account. We keep credit and payment records for as long as tax and accounting law requires. We keep contact messages for 12 months and then delete them in our monthly clean-up, unless the enquiry leads to a contract; deleted messages are removed from our email provider's backups within 30 days. Google Analytics retention is in section 5. We apply reasonable safeguards. No system is infallible.
7. Your rights
You may request access to your data, its correction or deletion, restriction of processing, and data portability, and you may object to processing. Where we rely on your consent, you may withdraw it at any time. You can also lodge a complaint with a data protection authority, such as the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
8. Contact
The controller of your personal data for IRE Video is IRE Digital Media, LLC, a Florida (USA) limited liability company. For privacy or personal data matters, including requests to exercise your rights, contact communications@iredigitalmedia.com.